I've been having a problem downloading files from the site. Yes, I looked over and followed the instructions in the "Common Problems Downloading Files." My problem is that I click the download button and it takes me to a "Firefox can't establish a connection to the server at dl3.halomaps.org." page.

Cookies are enabled, I've opened port 21, I don't have Norton or McAfee, I clicked the test link and it said that it was okay, I've done everything. From where I'm standing, I think I might be that other 1% where it's not my Internet settings or firewall that's doing it.

I'm using Firefox (I also have IE, tried using it but same thing happened), I have the standard Windows Firewall, and I use Microsoft Security Essentials. Some help would be greatly appreciated!

Since you were able to connect to the test page you are able to make a connection to the server. The only other thing that can prevent you from downloading is that port 21 for FTP is closed by either the firewall or internet security program or else your version of Firefox does not support FTP transfers.

I can do it in Firefox. I think he probably forgot to enable the transfer when the window popped up that asked him if he wanted to accept it. Either that, or his Java is not installed or something.

Early versions of Mozilla (Firefox) required an add-in to allow FTP transfers. If you installed or updated Firefox within the last couple of years there should be no problem in that regard.

Add Chrome to the Firewall exceptions list and also explicitly open port 21.

My version of Firefox is the most current one, so that's not it. I added Firefox to the list of exceptions in Windows Firewall and explicitly opened port 21, so that's not it. The wireless modem I use to connect to the internet allows FTP transfers, so that's not it.

If you are running any internet security or anti-virus software you will need to add port 21 to it's exception list as well. If you can perform an FTP transfer from any place else then there is no reason you should not be able to perform one from our servers.

I am running Microsoft Security Essentials, but that's it. Could it be the thing preventing the FTP transfer, and how would I go about stopping it from doing that?

EDIT: I tried doing an FTP transfer from someplace else and it didn't work. I don't understand why I can't...
Edited by Superfield on Jan 20, 2011 at 06:41 PM